Privacy Policy
INVENIO AI SOLUTIONS respects the importance of privacy and responsible data handling. This policy explains the information that may be handled when you use this website, its enquiry form, the interactive AI demonstration or connected contact channels.
Information you choose to provide
We may receive your name, company, business email, phone or WhatsApp number, business problem, service interest and any other information you voluntarily include in a message or enquiry. You do not need to provide unnecessary personal or confidential information.
How information may be used
- To respond to questions and assess an automation requirement.
- To prepare appropriate pricing, answer questions or continue an enquiry.
- To operate, improve and protect the website and its connected workflows.
- To route an enquiry to the appropriate INVENIO contact or service process.
- To meet applicable legal, security and record-keeping responsibilities.
AI chat and connected services
Messages submitted to the AI demonstration may be processed by the AI, automation, hosting and integration providers used to operate that experience. Contact through WhatsApp, email or the assessment form is also subject to the processing and security practices of the relevant communication provider. Share only what is necessary for your enquiry.
POPIA-aware handling
For South African operations, INVENIO designs website and automation workflows with principles such as purpose limitation, data minimisation, controlled access, appropriate safeguards and human accountability in mind. This wording is not a claim of government certification or an automatic guarantee that every possible client configuration is legally compliant.
Service providers and international processing
Information may be processed by carefully selected hosting, email, messaging, automation, AI or infrastructure providers. Depending on the provider and market, processing may occur outside your country. We aim to configure services and access around the actual business purpose and the information required for it.
Retention and security
Information is retained only for as long as reasonably necessary for the enquiry, service relationship, security, legal or operational purpose for which it is held. Reasonable safeguards can reduce risk, but no website, messaging service or internet transmission can promise absolute security.
Your choices and contact
You may ask what contact information INVENIO holds about your enquiry, request an appropriate correction or deletion, or raise a privacy concern by emailing invenio.ai.solutions@gmail.com. Some information may need to be retained where a legitimate legal or operational requirement applies.